FAQs

 

Are your chips available internationally?
Yes, we're happy to ship to our international customers. Please submit international orders directly to info@jacksonshonest.com to determine correct shipping costs.

Do you have a distributor in Europe, Australia, New Zealand or Canada?
Not currently but we are actively working on it. You can order chips directly from us but there is an additional international shipping cost. Please email your request to info@jacksonshonest.com.

Why can't I get a certain flavor in my region?
If you don't see a certain flavor that you'd like to try, please place your request with your local grocery store. And you can always order directly from our website.

Are your chips safe for people with peanut and tree nut allergies?
Our chips are made in a nut-free facility.

Do your chips come in contact with dairy?
Our chips are made in a facility that processes dairy but not on the same equipment that we use and in a separate section of the facility.

Where are your chips sold?
Please see our store locator for an updated list of where to purchase Jackson's Honest potato and tortilla chips.

Are your chips made in a certified gluten-free facility?
Yes.

Why do you use fructose in your flavors?
Fructose in its natural form is simply fruit sugar - and we use certified organic fructose that we derive from the beets. It is NOT a 'high fructose corn syrup" that is first derived from corn and then concentrated to achieve a much higher 'sweetness factor' as in conventional sodas and packaged goods. We use fructose instead of simple table sugar because we wanted to limit the amount of overall carbohydrates in the resulting product, and we wanted to reduce the glycemic index of the chips as much as possible. Using fruit sugar achieves both aims.

Why do you use yeast in some of your flavors?
The type of natural yeasts that are used to make beer, wine, and bread (also known as baker’s or brewer’s yeast) are living organisms that consume various types of carbohydrates in order to grow. When placed in molasses, beet sugar or other sources of simple carbohydrates, these yeasts multiply vigorously. Once they have consumed all the sugar and there is nothing left to grow with, the natural enzymes contained in the yeast start to break down the cell walls of the yeasts themselves (a process called autolyzing). This process of breaking down the yeast’s cell wall makes all the internal nutritional elements of the yeast available to the outside environment and actually creates a distinct nutty flavor that compliments other savory spices very well (more on that below).

The entire mixture is dried, the broken down cell walls of the yeast are separated (extracted) and then this powder is then mixed with our garlic, salt, pepper, and onion powder blend in our Non-GMO Project Verified Salt& Pepper Coconut Oil Potato chips as well as with our jalapeno, cilantro, and lime spices for our 100% Organic, Non-GMO Project Verified Salsa Fresca Coconut Oil Tortilla Chips.

We use the cleanest organic and Non-GMO Project Verified yeast available grown on Non-GMO Project Verified beets to create this nutty flavor. We use this yeast extract because we have found that it makes the hard-to-source non-GMO spices we use taste so much better when mixed together, bringing all the savory notes of the onions, peppers, cilantro, jalapeno, etc. together in a better harmony. The analogy we like to use is that yeast extract is to our spice blends what a conductor is to a symphony: the individual instruments can sound wonderful alone, but to truly bring them together into a whole concert that moves you, you need a great conductor to harmonize each instrument. This is precisely what we found our natural Non-GMO Project Verified and Organic yeast extract does for our spice blends. We spent so much time and money sourcing clean spices, we felt like the addition of the yeast extract made them all harmonize together in a totally unique way.

Why are my purple chips brown?
These purple heirloom chips have a higher sugar content than traditional white potatoes and those sugars can sometimes cook up brown. If you're dissatisfied in any way, please give us an opportunity to send you a perfect bag by contacting us at info@jacksonshonest.com.

What does "cooked low and slow" mean?
We cook these chips ‘low and slow’ which means using low-temperature frying and taking almost 10 times longer than other chips. This helps keep the molecular integrity of the coconut oil intact. This has been a process we developed over many years. Each potato variety has a different character that is a function of the time of the year as well as where the potatoes are grown. This requires a slightly different cooking process for all the different fields from which our potatoes are harvested. Our low and slow cooking process has another consequence: our potato chips retain much of the potato's natural smell and flavor. One of the most common responses we get from customers is: “these actually smell like potatoes!”; this is one of the most exciting pieces of feedback we receive. This is particularly true for our Sweet Potato and Purple Heirloom varieties.

Who do I contact for wholesale and/or distribution opportunities?
Please contact Jessica Moore, Sales Director at jessica@jacksonshonest.com.

Who do I contact for media opportunities?
Please contact Bryan Boyle, Digital Coordinator at bryan@jacksonshonest.com.

Who do I contact for sponsorship opportunities?
Please contact Lindsey Schauer, Marketing Coordinator at lindsey@jacksonshonest.com.

Who do I contact to schedule a demo at my store?
Please contact Lindsey Schauer, Marketing Coordinator at lindsey@jacksonshonest.com.